Operational Resilience

Welcome to Phoenix Resilience Limited Business and Management Consulting

Operational Resilience is an outcome. It's the product of how you manage all your existing non-financial risk management disciplines in a way which allows the organisation to absorb a range of severe but plausible shocks without inflicting intolerable harm on its customers or its own long-term viability.

There are a range of areas where attention needs to be focused on order to understand these capabilities. We literally wrote the book on Operational Resilience, as Paul Williams led the development of these regulations at the Bank of England. No one understands them better. No one can provide the same advice that we can.

We can offer a range of services from high-level, light touch, critical friend services to mentor your organisations accountable leaders through the resilience journey, all the way through to a fully-functional resilience managed service.

Operational Resilience Range of Practices

Operational Resilience Framework Development

Operational Resilience Maturity Model: Help you assess your operational resilience maturity levels and develop a framework to improve resilience capabilities across all aspects of your operations.
Resilience Policy and Governance Structures: Develop policies, governance frameworks, and oversight mechanisms to ensure operational resilience is embedded in all levels of the organization.

Critical Services Identification and Mapping

Critical (Important) Business Services Mapping: Assist you in identifying and mapping your critical services, systems, and dependencies, including third-party providers, to ensure continuity.
End-to-End Value Chain Resilience: Analyse and assess the end-to-end business processes and value chains, identifying weak points that could disrupt critical services.

Scenario-Based Stress Testing for Operational Resilience

Severe but Plausible Event Scenario Planning: Design and facilitate scenario-based stress testing that simulates severe but plausible disruptive events, testing the ability of organisations to maintain critical operations under stress.
Industry-Specific Stress Testing Programs: Create stress tests tailored to specific industries (e.g., financial services, healthcare, manufacturing) that are aligned with relevant regulatory and operational resilience requirements.

Third-Party and Supply Chain Resilience Management

Third-Party Resilience Assessments: Evaluate and monitor third-party suppliers and service providers for their operational resilience capabilities, ensuring alignment with your organisation’s resilience objectives.

Third-Party Risk Management Solutions: Offer solutions that enable continuous monitoring and real-time assessment of third-party risks, providing insights into potential vulnerabilities in the supply chain.

Resilience Metrics, Reporting, and Continuous Monitoring

Operational Resilience Key Performance Indicators (KPIs): Develop KPIs specifically focused on monitoring and measuring operational resilience, helping you track performance in real time.
Regulatory Reporting for Operational Resilience: Support you in preparing regulatory reports, ensuring compliance with industry-specific resilience standards (e.g., in financial services, the UK’s PRA and FCA requirements, or US Federal Reserve’s operational resilience guidelines).

Adaptive Capacity and Agile Response Solutions

Adaptive Capacity Planning: Help you design systems and processes that can dynamically adapt to changing circumstances, maintaining functionality in the face of unexpected challenges.
Agile Response Team Enablement: Develop agile operational response teams within your organisation, empowering them to act swiftly during disruptions and adjust strategies based on real-time developments.

Cross-Disciplinary Resilience Integration

Cross-Department Resilience Integration: Facilitate the integration of resilience strategies across different departments (e.g., IT, operations, finance, legal) to ensure a holistic approach to operational resilience.
Cultural and Organizational Resilience Development: Help you foster a culture of resilience, encouraging adaptability and resilience at every level of the organization.

Business assurance across a range of services

Customer and Stakeholder Resilience Engagement

Customer Impact Analysis and Communication Plans: Assist you in understanding how disruptions affect customers and stakeholders, and develop communication plans to ensure transparency during service interruptions.
Customer Experience Continuity Solutions: Help you to design customer-facing solutions that maintain service delivery and quality even during disruptions, ensuring minimal impact on end-users.

Regulatory and Compliance Alignment for Operational Resilience

Compliance with Regulatory Operational Resilience Guidelines: Offer services to ensure compliance with emerging operational resilience regulations and guidelines, such as those from the UK Financial Conduct Authority (FCA), the Prudential Regulation Authority (PRA), or the European Central Bank (ECB).
Gap Analysis for Regulatory Compliance: Conduct gap analyses to help you meet new regulatory expectations related to operational resilience, identifying areas for improvement and action plans.

Operational Resilience Outsourcing and Managed Services

Managed Resilience Services: Provide fully managed operational resilience services, including ongoing monitoring, incident response, and recovery management for critical systems and services.
Resilience as a Service (RaaS): Create a subscription-based service model that allows you to outsource their resilience functions, ensuring continual assessment, monitoring, and response capabilities.

Operational Resilience Culture and Leadership Development

Resilience Leadership Coaching: Offer coaching and training for senior management on how to lead your organisation through operational disruptions, ensuring a focus on resilience.
Operational Resilience Culture Programs: Design programs that embed resilience into your organisational culture, ensuring that employees at all levels understand the importance of resilience and contribute to its improvement.

Operational Resilience Program Implementation and Transformation

Operational Resilience Program Management: Assist you in implementing and managing comprehensive operational resilience programs, ensuring that they remain agile and responsive to evolving risks.
Resilience Transformation Projects: Lead transformation initiatives focused on re-architecting business operations, processes, and technologies to be more resilient and responsive to disruption.